RÉSUMÉ
UPDATED 2026
OPERATIONS · DESIGN · SYSTEMS
Anna Tracy
turns complex work into clearer systems.
I work at the intersection of operations, experience design, communication, and technology, building systems that make complex information easier to understand and everyday work easier to carry out.
DOWNLOAD RÉSUMÉ
DOWNLOAD RÉSUMÉ
EMAIL ME
turns complex work into clearer systems.
01
A multidisciplinary professional working between
people, systems, and information.
A multidisciplinary professional working between
people, systems, and information.
My work combines UX thinking, operations, communication, and practical technology. I focus on improving the systems people rely on—especially when those systems have become fragmented, confusing, or difficult to maintain.
I’m particularly interested in UX and product-focused work that transforms complex processes into experiences that feel intuitive, credible, and useful.
PROFESSIONAL PROFILE
2024 - PRESENT
HARTENSTEIN POOR & FOSTER LLC
Wichita, Kansas
Director of Client
Experience
& Engagement
& Engagement
02
EXPERIENCE
Lead the systems, communications, digital experiences, and internal workflows that shape how clients and staff interact with a high-volume legal practice.
Design and refine client intake and communication workflows across multiple platforms.
Manage the firm’s digital presence, including website redesign, ongoing updates, visual branding, and content systems.
Introduce AI tools into legal workflows while accounting for accuracy, privacy, professional responsibility, and compliance.
Build automations, scripts, and lightweight tools that reduce repetitive work without creating unnecessary dependencies.
Develop onboarding resources, training materials, and documentation to support continuous learning.
Create branded assets and campaign materials across print and digital channels.
Act as the primary staff escalation point and operational decision-maker for systems, tools, and workflows.
Improve document workflows, logistics, and the infrastructure supporting day-to-day operations.
Coordinate events and outreach initiatives, so the in-person client experience remains consistent with the firm’s digital presence.
CLIENT EXPERIENCE
OPERATIONS
AUTOMATION
OPERATIONS
LEGAL TECHNOLOGY
BRAND SYSTEMS
MAY 2023 - MAY 2025
SILVER HORIZON INSURANCE GROUP
Wichita, Kansas
Insurance Broker
Medicare & Medicaid Specialist
Medicare & Medicaid Specialist
Helped clients navigate complex healthcare coverage decisions through education, relationship-building, and ongoing support.
Built and maintained a website focused on credibility, educational resources, and self-service information.
Created accessible, blog-style healthcare content without overwhelming readers with unnecessary detail.
Led education-focused social media and community outreach.
Built relationships with prospective clients and partners through local events and community spaces.
Supported elderly clients, disabled individuals, caregivers, and people approaching insurance decisions with understandable skepticism.
Simplified complicated choices while prioritizing informed, client-directed decisions.
Remained available before and after enrollment to help clients resolve difficult questions and coverage needs.
EDUCATION
CONTENT DESIGN
OPERATIONS
RELATIONSHIP MANAGEMENT
REGULATED SERVICES
03
CAPABILITIES
01
Experience Design
UX Design, client journeys, information architecture, content clarity, and digital experiences.
03
Technology
Legal technology, automation, responsible AI adoption, lightweight tools, and platform management.
02
Operations
Workflow optimization, documentation, internal systems, training, and process coordination.
04
Communication
Brand development, educational content, digital and print marketing, outreach, and client-facing communication.
04
EDUCATION
MAY 2022
Bachelor of General Studies
University of Kansas
MAY 2022
Bachelor of Fine Arts
University of Kansas
05
CERTIFICATIONS & SPECIALIZATIONS
DECEMBER 2025
Microsoft UX Design Specialization
Microsoft
MAY 2025
Foundations of User Experience Design
NOVEMBER 2021
Teaching English as a Foreign Language
MyTEFL
THE THROUGH-LINE
Different disciplines,
one way of thinking.
Different disciplines,
one way of thinking.
Whether the work involves a website, a legal workflow, a client conversation, or an internal tool, the goal remains the same: organize complexity, so the next step becomes easier to understand.
EXPLORE SELECTED WORK
FOCUS AREAS
UX Design
Client Experience
Workflow Design
Legal Technology
Brand Development
Digital & Print Marketing
SELECTED TOOLS
CLIO
FRAMER
FIGMA
ADOBE
WORDPRESS
SQUARESPACE
ZAPIER
NOTION
GOOGLE WORKSPACE
PYTHON
MICROSOFT 365
HTML/CSS
JAVASCRIPT
LANGUAGES
English
Native
Japanese
Intermediate
Chinese
Beginner
FOCUS AREAS
UX Design
Client Experience
Workflow Design
Legal Technology
Brand Development
Digital & Print Marketing
LANGUAGES
English
Native
Japanese
Intermediate
Chinese
Beginner
SELECTED TOOLS
CLIO
FRAMER
FIGMA
ADOBE
WORDPRESS
SQUARESPACE
ZAPIER
NOTION
GOOGLE WORKSPACE
PYTHON
MICROSOFT 365
HTML/CSS
JAVASCRIPT
Ops & Ink
Ops & Ink
OPERATIONS · DESIGN · SYSTEMS
Anna Tracy
I work at the intersection of operations, experience design, communication, and technology, building systems that make complex information easier to understand and everyday work easier to carry out.
DOWNLOAD RÉSUMÉ
EMAIL ME
turns complex work into clearer systems.
FOCUS AREAS
UX Design
Client Experience
Workflow Design
Legal Technology
Brand Development
Digital & Print Marketing
LANGUAGES
English
Native
Japanese
Intermediate
Chinese
Beginner
SELECTED TOOLS
CLIO
FRAMER
FIGMA
ADOBE
WORDPRESS
SQUARESPACE
ZAPIER
NOTION
GOOGLE WORKSPACE
PYTHON
MICROSOFT 365
HTML/CSS
JAVASCRIPT
01
My work combines UX thinking, operations, communication, and practical technology. I focus on improving the systems people rely on—especially when those systems have become fragmented, confusing, or difficult to maintain.
I’m particularly interested in UX and product-focused work that transforms complex processes into experiences that feel intuitive, credible, and useful.
PROFESSIONAL PROFILE
A multi-disciplinary professional working between
people, systems, and information.
02
EXPERIENCE
Director of Client Experience
people, systems, and information.
2024 — PRESENT
Wichita, Kansas
HARTENSTEIN POOR & FOSTER LLC
Design and refine client intake and communication workflows across multiple platforms.
Manage the firm’s digital presence, including website redesign, ongoing updates, visual branding, and content systems.
Introduce AI tools into legal workflows while accounting for accuracy, privacy, professional responsibility, and compliance.
Build automations, scripts, and lightweight tools that reduce repetitive work without creating unnecessary dependencies.
Develop onboarding resources, training materials, and documentation to support continuous learning.
Create branded assets and campaign materials across print and digital channels.
Act as the primary staff escalation point and operational decision-maker for systems, tools, and workflows.
Improve document workflows, logistics, and the infrastructure supporting day-to-day operations.
Coordinate events and outreach initiatives, so the in-person client experience remains consistent with the firm’s digital presence.
Lead the systems, communications, digital experiences, and internal workflows that shape how clients and staff interact with a high-volume legal practice.
CLIENT EXPERIENCE
OPERATIONS
AUTOMATION
OPERATIONS
LEGAL TECHNOLOGY
BRAND SYSTEMS
02
EXPERIENCE
MAY 2023–MAY 2025
Wichita, Kansas
SILVER HORIZON INSURANCE GROUP
Built and maintained a website focused on credibility, educational resources, and self-service information.
Created accessible, blog-style healthcare content without overwhelming readers with unnecessary detail.
Led education-focused social media and community outreach.
Built relationships with prospective clients and partners through local events and community spaces.
Supported elderly clients, disabled individuals, caregivers, and people approaching insurance decisions with understandable skepticism.
Simplified complicated choices while prioritizing informed, client-directed decisions.
Remained available before and after enrollment to help clients resolve difficult questions and coverage needs.
Helped clients navigate complex healthcare coverage decisions through education, relationship-building, and ongoing support.
Director of Client Experience
& Engagement
EDUCATION
CONTENT DESIGN
OPERATIONS
RELATIONSHIP MANAGEMENT
REGULATED SERVICES
Director of Client Experience
& Engagement
Insurance Broker
Medicare & Medicaid Specialist
01
Experience Design
UX Design, client journeys, information architecture, content clarity, and digital experiences.
02
Operations
Workflow optimization, documentation, internal systems, training, and process coordination.
03
Technology
Legal technology, automation, responsible AI adoption, lightweight tools, and platform management.
04
Communication
Brand development, educational content, digital and print marketing, outreach, and client-facing communication.
04
EDUCATION
MAY 2022
Bachelor of General Studies
University of Kansas
MAY 2022
Bachelor of Fine Arts
University of Kansas
University of Kansas
05
CERTIFICATIONS & SPECIALIZATIONS
DECEMBER 2025
Microsoft UX Design Specialization
Microsoft
MAY 2025
Foundations of User Experience Design
NOVEMBER 2021
Teaching English as a Foreign Language
MyTEFL
THE THROUGH-LINE
Insurance Broker
Medicare & Medicaid Specialist
Different disciplines,
one way of thinking
Whether the work involves a website, a legal workflow, a client conversation, or an internal tool, the goal remains the same: organize complexity, so the next step becomes easier to understand.
Whether the work involves a website, a legal workflow, a client conversation, or an internal tool, the goal remains the same: organize complexity, so the next step becomes easier to understand.
EXPLORE SELECTED WORK
EXPLORE SELECTED WORK
01
A multidisciplinary professional working between
people, systems, and information.
My work combines UX thinking, operations, communication, and practical technology. I focus on improving the systems people rely on—especially when those systems have become fragmented, confusing, or difficult to maintain.
I’m particularly interested in UX and product-focused work that transforms complex processes into experiences that feel intuitive, credible, and useful.
PROFESSIONAL PROFILE
2024 - PRESENT
HARTENSTEIN POOR & FOSTER LLC
Wichita, Kansas
Director of Client Experience
& Engagement
02
EXPERIENCE
Lead the systems, communications, digital experiences, and internal workflows that shape how clients and staff interact with a high-volume legal practice.
Design and refine client intake and communication workflows across multiple platforms.
Manage the firm’s digital presence, including website redesign, ongoing updates, visual branding, and content systems.
Introduce AI tools into legal workflows while accounting for accuracy, privacy, professional responsibility, and compliance.
Build automations, scripts, and lightweight tools that reduce repetitive work without creating unnecessary dependencies.
Develop onboarding resources, training materials, and documentation to support continuous learning.
Create branded assets and campaign materials across print and digital channels.
Act as the primary staff escalation point and operational decision-maker for systems, tools, and workflows.
Improve document workflows, logistics, and the infrastructure supporting day-to-day operations.
Coordinate events and outreach initiatives, so the in-person client experience remains consistent with the firm’s digital presence.
CLIENT EXPERIENCE
OPERATIONS
AUTOMATION
OPERATIONS
LEGAL TECHNOLOGY
BRAND SYSTEMS
MAY 2023 - MAY 2025
SILVER HORIZON INSURANCE GROUP
Wichita, Kansas
Insurance Broker
Medicare & Medicaid Specialist
Helped clients navigate complex healthcare coverage decisions through education, relationship-building, and ongoing support.
Built and maintained a website focused on credibility, educational resources, and self-service information.
Created accessible, blog-style healthcare content without overwhelming readers with unnecessary detail.
Led education-focused social media and community outreach.
Built relationships with prospective clients and partners through local events and community spaces.
Supported elderly clients, disabled individuals, caregivers, and people approaching insurance decisions with understandable skepticism.
Simplified complicated choices while prioritizing informed, client-directed decisions.
Remained available before and after enrollment to help clients resolve difficult questions and coverage needs.
EDUCATION
CONTENT DESIGN
OPERATIONS
RELATIONSHIP MANAGEMENT
REGULATED SERVICES
03
CAPABILITIES
01
Experience Design
UX Design, client journeys, information architecture, content clarity, and digital experiences.
03
Technology
Legal technology, automation, responsible AI adoption, lightweight tools, and platform management.
02
Operations
Workflow optimization, documentation, internal systems, training, and process coordination.
04
Communication
Brand development, educational content, digital and print marketing, outreach, and client-facing communication.
04
EDUCATION
MAY 2022
Bachelor of General Studies
University of Kansas
MAY 2022
Bachelor of Fine Arts
University of Kansas
05
CERTIFICATIONS & SPECIALIZATIONS
DECEMBER 2025
Microsoft UX Design Specialization
Microsoft
MAY 2025
Foundations of User Experience Design
NOVEMBER 2021
Teaching English as a Foreign Language
MyTEFL
THE THROUGH-LINE
Different disciplines,
one way of thinking.
Whether the work involves a website, a legal workflow, a client conversation, or an internal tool, the goal remains the same: organize complexity, so the next step becomes easier to understand.